Ship Guy Logistics LLC ("Ship Guy," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit shipguy.com (the "Site"), request a quote, or use our vehicle-transportation brokerage services (collectively, the "Services"). Please read this policy carefully. By using the Site or the Services, you agree to the practices described here.
Contents
1. Information We Collect
We collect information that you provide directly, information collected automatically, and information from third parties.
Information you provide
When you request a quote, book a shipment, or contact us, we may collect:
- Contact details — first and last name, email address, and phone number.
- Shipment details — pickup and delivery locations (city, state, ZIP or address), preferred pickup timeframe or dates, and transport type (open or enclosed).
- Vehicle details — year, make, model, and operating condition of the vehicle(s) to be shipped.
- Communications — the contents of messages, emails, SMS, or calls you exchange with us, and related metadata.
- Payment-related information — where applicable, billing details processed through our carriers or third-party payment processors (we do not store full card numbers on the Site).
Information collected automatically
When you use the Site, we and our service providers may automatically collect:
- Device and usage data — IP address, browser type, operating system, device identifiers, referring/exit pages, pages viewed, and timestamps.
- Cookies and similar technologies — as described in Section 4.
- Approximate location — derived from your IP address or the postal codes you enter.
Information from third parties
We may receive information from analytics and advertising providers (such as Google), address-lookup services, and vehicle-data providers used to power our quote form.
2. How We Use Your Information
We use the information we collect to:
- Provide quotes and arrange, schedule, and coordinate the transport of your vehicle with third-party carriers;
- Communicate with you about your quote, booking, shipment status, and support requests by phone, email, and SMS;
- Process payments and prevent fraud;
- Send you marketing, promotions, and follow-up messages about our Services (you may opt out at any time — see Sections 3 and 8);
- Operate, maintain, secure, analyze, and improve the Site and Services;
- Measure and optimize our advertising, including Google Ads, and understand how visitors use the Site;
- Comply with legal obligations and enforce our Terms & Conditions.
3. SMS / Text Messaging
If you provide your phone number and consent, we may send you recurring SMS text messages regarding your quote request, shipment updates, and our Services. Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Reply STOP to any message to opt out of further text messages. Reply HELP for assistance, or contact us at 866-499-2815.
- We do not share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing purposes.
- Carriers are not liable for delayed or undelivered messages.
4. Cookies & Tracking Technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, remember your preferences, analyze traffic, and support advertising. This includes third-party tools such as:
- Google Analytics — to understand how visitors use the Site. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Google Ads / conversion tracking — to measure the effectiveness of our advertising and to serve relevant ads. You can manage ad personalization at Google Ad Settings.
You can control cookies through your browser settings. Disabling cookies may affect how the Site functions. Some browsers offer a "Do Not Track" signal; because there is no common industry standard for responding, our Site does not currently respond to these signals.
5. How We Share Information
We do not sell your personal information, and we do not share it with third parties for their own independent marketing. We share information only as follows:
- Motor carriers & dispatchers — to arrange, schedule, and complete the transport of your vehicle, we share the information necessary to perform the shipment (such as your name, contact details, pickup/delivery locations, and vehicle details) with the assigned carrier and its dispatch personnel.
- Service providers — vendors who perform services on our behalf, such as hosting, communications/SMS delivery, address and vehicle-data lookup, analytics, advertising measurement, and payment processing, under obligations to protect your information.
- Legal & safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Ship Guy, our customers, or others, or to investigate fraud.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
6. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with our legal obligations (including tax, accounting, and transportation-record requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption of data submitted through our quote form. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Subject to applicable law, you may:
- Access, correct, or delete the personal information we hold about you;
- Opt out of marketing emails by using the "unsubscribe" link in any marketing message;
- Opt out of text messages by replying STOP;
- Request that we no longer contact you for promotional purposes.
To exercise these rights, contact us using the details in Section 13. We may need to verify your identity before acting on your request.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the CPRA, provides you with additional rights.
Categories of personal information we collect: identifiers (name, email, phone, IP address); commercial information (services requested); internet/network activity (browsing and interaction data); geolocation (approximate, from IP/ZIP); and inferences drawn from the above. We collect these categories for the business purposes described in Section 2.
Sale/Sharing: We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising as those terms are defined under California law. We have not sold or shared the personal information of consumers, including minors under 16, in the preceding 12 months.
Your California rights: the right to know/access, the right to delete, the right to correct, the right to opt out of sale/sharing, and the right to non-discrimination for exercising your rights. To submit a request, contact us at info@shipguy.com or 866-499-2815. You may use an authorized agent to submit a request on your behalf, subject to verification.
10. Children's Privacy
The Site and Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
11. Third-Party Links
The Site may link to third-party websites or services (including our carriers' or partners' booking pages). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted, and we will update the "Last updated" date above. Your continued use of the Site or Services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Ship Guy Logistics LLC
23123 State Road 7, Suite 306-307
Boca Raton, FL 33428
Email: info@shipguy.com
Phone: 866-499-2815