Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website shipguy.com (the "Site") and the vehicle-transportation brokerage services provided by Ship Guy Logistics LLC ("Ship Guy," "we," "us," or "our"). By using the Site, requesting a quote, or booking a shipment, you ("you" or the "Customer") agree to these Terms. If you do not agree, do not use the Site or Services.

1. About Ship Guy — Broker Role

Ship Guy is a licensed motor-carrier property broker (FMCSA MC #1457715 · DOT #3932149) that arranges the transportation of vehicles between shippers and independent, third-party motor carriers.

Ship Guy is not a motor carrier and does not physically transport, load, unload, or take possession of any vehicle. The actual transportation is performed by independent carriers that are separately licensed and insured. Ship Guy does not own or operate the trucks or equipment used to transport your vehicle and does not employ the drivers. Ship Guy is not an agent of any carrier, and no carrier is an agent of Ship Guy.

2. Eligibility & Account

You must be at least 18 years old and able to form a binding contract to use the Services. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for all activity conducted through your requests.

3. Quotes & Pricing

• Quotes are estimates based on the information you provide and current market conditions. Prices are affected by factors including route, distance, vehicle type and size, operating condition (running vs. non-running), transport type (open vs. enclosed), timing, seasonality, fuel costs, and carrier availability.
• A quote does not guarantee carrier availability at that price. If the information you provide is inaccurate or incomplete, or if conditions change, the final price may differ, and we will communicate any change before dispatch.
• Unless otherwise stated, quotes are all-in and include our brokerage fee and the carrier's transport charge. You are responsible for any additional charges resulting from changes you request, inaccurate information, redelivery, storage, or delays caused by you or conditions outside our control.

4. Booking, Deposit & Payment

• By booking, you authorize Ship Guy to arrange transport of your vehicle with a carrier of our selection.
• Payment terms are confirmed at booking; unless otherwise agreed in writing, payment is due when your vehicle is dispatched to and/or delivered by the assigned carrier, per the payment terms provided at booking.
• You agree to pay all amounts due for the Services. If any payment is declined, reversed, or charged back without valid cause, you remain responsible for the amount owed plus any related costs.
• Payment methods, timing, and any portion payable directly to the carrier (e.g., cash/certified funds on delivery) will be specified at booking.

5. Cancellation & Refunds

You may cancel a booking before a carrier has been assigned/dispatched, generally at no charge. Once a carrier has been dispatched or is en route to pick up your vehicle, cancellation fees may apply to cover costs incurred. Any applicable cancellation terms and fees will be disclosed at booking. Refunds, where owed, are processed to the original payment method.

6. Customer Responsibilities

You agree to:

• Provide accurate pickup/delivery locations, contact information, and complete, correct vehicle details (year, make, model, and operating condition);
• Ensure the vehicle is available and accessible at the agreed pickup location and time, and that someone 18 or older is present at pickup and delivery to release/receive the vehicle and sign the Bill of Lading;
• Prepare the vehicle for transport — remove or secure loose parts and accessories, disable alarms, leave approximately a quarter tank of fuel, and note any special handling needs;
• Remove all personal items and non-permanent items from the vehicle. Carriers are generally not licensed or insured to transport household goods or personal belongings, and neither Ship Guy nor the carrier is responsible for loss of or damage to personal items left in the vehicle;
• Disclose if the vehicle is inoperable/non-running, oversized, modified, or requires special equipment, as this affects pricing and carrier assignment.

7. Vehicle Condition & Inspection

At pickup and delivery, the carrier and the Customer (or a representative) should jointly inspect the vehicle and document its condition on the Bill of Lading (BOL). The BOL is the primary record of the vehicle's condition. You should carefully inspect your vehicle at delivery and note any new damage on the BOL before signing. Signing the BOL without noting damage may limit your ability to make a claim.

8. Insurance & Claims

• The assigned carrier maintains its own cargo insurance as required by law, and claims for loss of or damage to a vehicle during transport are handled by and are the responsibility of the carrier and its insurer.
• Ship Guy, as a broker, does not provide cargo insurance and is not the insurer of your vehicle. Ship Guy will make reasonable efforts to assist you in communicating a claim to the carrier but is not responsible for damage caused by the carrier.
• To preserve a claim, damage must be noted on the BOL at delivery and reported promptly. Failure to document damage at delivery may result in denial of a claim by the carrier's insurer.

9. Prohibited Items & Vehicles

You may not ship illegal, hazardous, flammable, explosive, or contraband items, or use the Services for any unlawful purpose. Personal belongings, firearms, and hazardous materials must not be left in or shipped with the vehicle. We reserve the right to refuse or cancel any shipment that violates these Terms or applicable law.

10. Communications & SMS Consent

By providing your phone number and submitting a request, you consent to receive calls and recurring SMS text messages from or on behalf of Ship Guy regarding your quote, booking, shipment, and Services, including via automated technology. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out and HELP for help. See our Privacy Policy for details.

11. Disclaimers & Limitation of Liability

The Site and Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any specific carrier, pickup date, delivery date, or transit time will be met.

To the fullest extent permitted by law, Ship Guy and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, loss of use, or loss of data, arising out of or relating to the Site or Services. Because Ship Guy is a broker and does not transport vehicles, Ship Guy is not liable for the acts, omissions, delays, damage, or loss caused by any carrier. To the extent Ship Guy is found liable for any claim, its total liability will not exceed the brokerage fee actually paid by you to Ship Guy for the shipment giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ship Guy and its owners, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your breach of these Terms, inaccurate information you provide, personal items left in the vehicle, or your violation of any law or third-party right.

13. Intellectual Property

The Site and its content — including text, graphics, logos, and the "Ship Guy" name and marks — are owned by or licensed to Ship Guy and are protected by intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.

14. Third-Party Links & Services

The Site may reference or link to third-party services, including carrier and partner booking pages. We are not responsible for third-party content, products, or services, and your dealings with third parties are solely between you and them.

15. Dispute Resolution & Binding Arbitration

Please read this section carefully — it affects your legal rights.

Except as otherwise required by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services (a "Dispute") that cannot be resolved informally will be resolved by final and binding arbitration, rather than in court, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in or near Palm Beach County, Florida, or by video/telephone as the arbitrator directs, and judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and Ship Guy agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

Informal resolution first. Before initiating arbitration, you agree to first contact us at info@shipguy.com and attempt to resolve the Dispute informally for at least 30 days.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief to protect intellectual-property rights. Nothing in this section limits any rights you may have under applicable law that cannot be waived.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to info@shipguy.com with your name and a statement that you wish to opt out of arbitration.

16. Governing Law

These Terms and any Dispute are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to Section 15, the state and federal courts located in Palm Beach County, Florida will have exclusive jurisdiction over any matter not subject to arbitration.

17. Changes to These Terms

We may modify these Terms at any time. Changes are effective when posted, and we will update the "Last updated" date above. Your continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms.

18. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ship Guy regarding the Site and Services and supersede prior agreements on that subject.

19. Contact Us

Ship Guy Logistics LLC
23123 State Road 7, Suite 306-307
Boca Raton, FL 33428
Email: info@shipguy.com
Phone: 866-499-2815